Supplier Policies

Effective Date: [1st June, 2025]

This Supplier Policy governs the operational, quality, and compliance expectations for all vendors, manufacturers, and supply partners associated with www.bombayseller.com (“Bombay Seller”). This applies to suppliers engaged in the following:

  • Business-to-Consumer (B2C) product supply for retail sales
  • Dropshipping partnerships
  • Business-to-Business (B2B) wholesale or private label supply

1. Supplier Onboarding & Agreement

  • All suppliers must complete a vendor registration process and sign a Vendor Agreement outlining commercial terms, delivery expectations, and legal obligations.
  • Supplier must submit relevant certifications, GST details, and banking information.

2. Product Standards & Compliance

  • All products must meet quality standards, safety regulations, and legal compliance as applicable in both the supplier's and customer’s jurisdictions.
  • For apparel and fashion items, standard size charts and fabric compositions must be accurate and clearly documented.
  • Suppliers must ensure products are:
    • Free from defects or damage
    • Properly labeled (including material, size, and care instructions)
    • Not infringing on third-party intellectual property

3. Packaging & Labelling Requirements

  • Products must be packaged securely and professionally to prevent damage during transit.
  • Private labeling, custom branding, or white-label packaging must be agreed upon in advance (especially for B2B or dropshipping).

4. Inventory & Fulfillment

B2C & Warehouse-Based Supply:

  • Inventory levels must be updated regularly to avoid overselling.
  • Suppliers must maintain agreed-upon minimum stock levels.

Dropshipping:

  • Suppliers must ensure real-time stock accuracy and inform Bombay Seller of stock-outs or changes immediately.
  • Orders must be processed and shipped within 2–3 business days from receipt.

B2B Orders:

  • Fulfillment timelines and production schedules will be mutually agreed upon in the Purchase Order (PO).
  • Partial shipments may be accepted with prior approval.

5. Delivery & Logistics

  • All shipments must include an invoice and packing slip.
  • Timely delivery is mandatory. Any delays must be communicated proactively to the Bombay Seller operations team.
  • For dropshipping, the supplier may ship directly to the end customer if required and agreed in writing.
  • For B2B, bulk shipments must follow packaging and palletization standards, with agreed incoterms (e.g., FOB, CIF).

6. Payment Terms

  • Payment terms (e.g., advance, net 15/30/45 days) are defined in the Vendor Agreement or individual Purchase Orders.
  • Delays in dispatch or non-compliance may result in payment holds or penalties as per agreement.

7. Returns, Rejections & Replacements

  • Defective or non-conforming products are subject to return or replacement at the supplier’s cost.
  • Bombay Seller reserves the right to reject goods that:
    • Do not meet agreed specifications
    • Are damaged, expired, or incomplete
  • Repeated non-compliance may lead to deactivation of the supplier account.

8. Confidentiality & Intellectual Property

  • Suppliers must maintain confidentiality regarding pricing, trade terms, and proprietary business information.
  • Any designs or specifications shared by Bombay Seller remain its intellectual property and cannot be reused without written permission.

9. Ethical Sourcing & Labor Practices

  • Suppliers must adhere to fair labor standards and avoid child labor, discrimination, or unsafe working conditions.
  • Environmental and social responsibility standards are encouraged and may be audited.

10. Dispute Resolution

  • Any disputes arising from supplier transactions shall be resolved through mutual negotiation.
  • Failing resolution, disputes will be subject to the jurisdiction of Mumbai, Maharashtra, India.

11. Contact & Communication

For all supply-related communications, contact:
📧 vendors@bombayseller.com
📍 Bombay Seller HQ, Mumbai, Maharashtra, India